I'll let containing about running different types of proyeectos:
Project Execution
help desk team can perform a number of special projects to improve the level of service provided by help desk.
As a help desk technician, you should strive to complete your special project meaningful to your computer room.
Here are 4 types of projects which your computer or your teacher will choose the project is appropriate for your HD.
Knowledge Projects
knowledge projects are those that produce a greater understanding for the whole team. Generally, these types of projects are undertaken by an individual or small group. They investigate an issue or problem and then present their research to members of the course.
The presentation can be in one of two ways
* Whether it's a format problem / solution
* As an exhibitor.
might consider the following project types of knowledge:
§ investigate in detail the components of a motherboard, or DiskPart.exe using the command to partition disks.
§ investigate in detail the types of networks that exist.
topics for research, present a brief summary. Include pictures or graphics whenever possible.
analysis projects
are those where you analyze data to determine next steps to be performed.
analysis projects require you to gather information and draw conclusions from it. Therefore, often involve document analysis, or really keep up with the next steps, such as creating a user guide.
can consider the following type of analysis project:
§ analyze whether it is meeting its goals or not the help desk. At the beginning of this course, you set goals for your help desk, for example, you may have set a goal to respond within an hour to an application. Develop a draft analysis to determine whether it is achieving a specific goal and then make recommendations on how to improve in this area.
Research Projects
research projects are those where you can find answers to questions and then uses those responses as the basis for further analysis or to make recommendations. For example, you want to identify areas where support help desk members require further training. So ask questions about it to team members and then uses their answers to determine the type of training required and makes recommendations on appropriate training programs.
might consider the following research projects:
§ Investigate organizations related to the help desk. Conduct research online and elsewhere to determine what types of help desk focused organizations exist and what they do.
§ might research on companies and professional organizations for technical help desk, training organizations, certification organizations, and so on. Create a document that summarizes this information and present it to your computer, so they can use to find more about careers in the IT field.
financing projects
financing projects usually combine research, analysis and documentation. There are different types of projects for funding.
§ Make a contribution of HP and Dell computer, run a comparison chart to get the better.
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